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Customer Service Professional Certificate

Kirkwood Center for Lifelong Learning 6301 Kirkwood Blvd SW, Cedar Rapids

The Customer Service Professional Certificate gives you the training and certification to work in customer service, call centers, help desks, and technical, finaincial, or administrative support. Learn core knowledge and competencies on how call centers operate, including metrics, required skills and terminology. Focused study and practice on soft skills such as listening, speaking, questioning and de-escalating upset […]


Integrated Project Management Competency-Based Course (online)

This is a competency-based education program. This online class allows you to practice managing a variety of projects from initiation to completion. Demonstrate the technical and applied knowledge gained in the field as well as critical thinking, diverse perspectives, and communication skills that will increase your success managing projects. This competency-based learning style transitions away from […]


Project Management Basics Competency-Based Course (online)

This is a competency-based education program. Build your foundation to define what project management is and to examine the role of a project manager. This class will emphasize on-the-job project management knowledge areas and processes. Practical applications and case studies will be used to reinforce and apply concepts to real life situations. This competency-based learning style transitions […]